SLS: Password Reset

If you have forgotten your password, you can reset it via the following methods:
a) password reset using password reset link,
b) password reset using security questions, or
c) call the SLS Helpdesk.

Password Reset using Password Reset Link

Perform the following steps to reset password using Password Reset Link Method:

a) Click the “Forgot Password” link at the login page (refer to Fig. 2a).

Figure 2a: Forgot Password

b) You will need to enter your username (refer to Fig. 2b).

Figure 2b: Enter you username

c) Select “Send a password reset link to your email” and click Submit (refer to Fig. 2c).

Figure 2c: Password reset link

d) An email with the password reset link will be sent to your email address (refer to Fig. 2d). Click the reset password link in the email to bring you to the Reset Password Page. The link is valid for 10 minutes.

Figure 2d: Email with password reset link

e) In the Reset Password page, enter a new password (refer to Fig. 2e). You will need to enter the new password twice to confirm that you have entered it correctly. Then click Submit.

Figure 2e: Reset password page

f) If your password was successfully reset, you will be brought to the SLS login page.

Password Reset Using Security Questions
a) Click the “Forgot Password” button at the login page (refer to Fig. 3a).

Figure 3a: Forgot password

b) You will need to enter your username (refer to Fig. 3b).

c) Select “Answer the Security Questions” and click Submit (refer to Fig. 3c).

Figure 3c: Security question method

d) In the “Security Questions” page, key in the answers to the security questions (refer to Fig. 3d). Click Submit.

Figure 3d: Keying in answers to security questions

e) If you have answered the security questions correctly, you will be brought to the Reset Password page (refer to Fig. 3e). You will need to enter the new password twice to confirm that you have entered it correctly. Then click Submit.

Figure 3e: Reset password page

f) If your password was successfully reset, you will be brought to the SLS login page.

g) If you have answered the questions incorrectly, you will be brought to the Password Reset Unsuccessful page (refer to Fig. 3f). Click on the Retry button to try again. You can attempt up to 6 times before your account is locked for security reasons.